FREQUENTLY ASKED QUESTIONS

 

Is VAT included in the prices of the products?

VAT is included in the sales prices of all products sold through www.gulerbebecix.com.tr.

 

 

What should I do if the product I ordered arrives incorrectly?

If the product you ordered arrives incorrectly, you can request a replacement for the product by contacting us via our e-mail address [email protected].

 

 

I created a new order, can I change my order?

For orders placed on www.gulerbebecix.com.tr, if your order has not been delivered yet, you can change your order by contacting us via our e-mail address [email protected].

 

 

Can I change the address where my order will be delivered?

Check whether your order has been shipped or not. If the product you ordered has not been delivered to the cargo, you can change the delivery address. For this, you can contact us via our e-mail address [email protected].

 

The product I want to buy is out of stock. Will it be on sale again?

Due to the constant renewal of our stocks, the products are offered for sale again.

 

 

Cargo / Transportation

 

When will my order reach me?

Domestic orders reach the recipient in 1-3 business days.

 

 

How can I find out whether my order has been shipped?

You can follow your order status from the My Order Details page on the site.

 

 

Is there anything I should pay attention to when receiving the cargo product?

Yes. Damage to the products may occur during shipment by cargo. For this reason, when receiving the product, you should pay attention to whether the package is crushed, torn or wet. In such a situation, you should not accept the cargo and file a report with the cargo officer.

 

How can I reach the product that has been shipped but I cannot find it at home?

 

If you are not at the stated address, the product you ordered will be delivered to the cargo branch closest to your address. It is kept at the branch within 3 days. You can go to the cargo branch and receive the product with your ID number. Products not received within 3 days are sent back to our company.

 

 

Cancellation & Refund

 

How long does it take to get a refund if I cancel the order?

When you cancel the order or return the product, your money will be refunded within 7-10 business days after the product reaches us.

 

How many days can I return the product I purchased?

 

You can return the product within 15 days after it reaches you.

 

 

What should I do if the product I received is defective?

If you send the product to us before the return period (15 days), the necessary procedures will be taken and a refund will be made. If we have the same product in stock, you will be informed so that you can create a new order.